FAQ
Answers to the questions that actually come up — organized by who's asking.
For Strata Councils
Can council just refuse EV charger requests? ▾
B.C. strata rules require councils to handle EV charging requests carefully. Electrical capacity, cost, compatibility with existing and future charging, and building constraints still matter. Mesh is not legal advice — we provide the technical scope and cost package so your property manager or strata lawyer can confirm the proper response and approval path.
Does Mesh depend on a cloud service to manage charging? ▾
No. Core load management runs locally at the building. The Mesh Core and Mesh Leaf units communicate directly over a local wireless network, so charger control does not depend on Wi-Fi, cellular service, or a remote cloud platform. Optional remote monitoring and support tools can add visibility, but the charging-management function continues to operate on site.
What is the wireless range? ▾
Every site is different, and parkade layout, electrical rooms, concrete, grade changes, and insulation can affect range. Mesh uses long-range 915 MHz radio signals that can travel substantial distances and through challenging building materials. The network also repeats through participating nodes, creating a robust mesh communication path that VT verifies during commissioning.
Do we need 75% or 50%+1 to approve this? ▾
The vote threshold depends on the bylaws, funding method, and how the work is characterized for your strata. We recommend confirming the threshold with your property manager or strata lawyer before notices go out. We can provide a written summary of what the Mesh scope covers for the AGM package.
Can we phase the install? ▾
The Core installs once. Leaf units are added one at a time by each owner — phasing is built into the design. The strata votes on and pays for the Core; owners opt in for Leaf units on their own schedule. There is no minimum number of Leaf units required for the system to work.
Do we need to change our bylaws? ▾
You may want to add language about EV charger installation (who pays, what's permitted, maintenance responsibility). We can provide sample bylaw language used by other BC stratas. Whether a bylaw amendment is required depends on your existing bylaws — a strata lawyer should review.
What are the insurance implications? ▾
The Mesh Core is part of the building's electrical infrastructure and should be covered under your existing strata property insurance. Individual Leaf units are owner-installed equipment in limited common property — typical treatment is the same as a water heater or HVAC unit the owner installs. Confirm with your insurer. We can provide product liability documentation on request.
How does this interact with BC's EV-ready requirements for new construction? ▾
For retrofits, BC's EV-ready requirements (Step Code, BC Hydro programs) apply to new construction. Mesh is a retrofit solution for existing buildings and doesn't interact with those requirements directly — though it helps buildings meet the spirit of them. For new construction, see our page for developers.
What if a future owner doesn't want EV charging? ▾
The Mesh Leaf is passive when no EV is connected. There is no obligation for unit owners to connect a charger. The Core simply has fewer devices to manage, which is fine.
For Unit Owners
Will Mesh slow down my charging? ▾
Usually no. Mesh only changes charging when the building or one feeder is near capacity. When that happens, it may pause or reduce an eligible group, then rotate turns so wait time is shared fairly. Most owners still wake up to a charged car.
Do I pay a monthly fee? ▾
No. No subscription, no per-charge fees. You pay BC Hydro for the electricity you use, same as any other appliance.
What if I sell my unit? ▾
The Leaf stays with the stall and transfers with the unit. The new owner benefits from the charger infrastructure. It's a selling feature, not a liability.
What if I get a different EV? ▾
Mesh works with common Level 2 chargers and electric vehicles. Changing cars has no effect on the system.
Who do I call if my charger stops working? ▾
For the EV charger itself, contact the charger manufacturer. For anything Mesh-related — the Leaf device, charge rate issues, or system behaviour — call VTeng at 604-771-5543.
Can I choose my own EV charger brand? ▾
Yes. Mesh works with common Level 2 EV chargers. Your electrician can recommend options that fit your stall and budget.
For Electricians
How reliable is the wireless link between Core and Leaf units? ▾
Every site is different, and site features and layout can affect range. Mesh uses long-range 915 MHz radio signals that can travel substantial distances and through concrete, grade changes, insulation, and electrical-room barriers. The radios also form a mesh, so participating nodes can strengthen the communication path. Final placement and signal quality are verified during commissioning; if commands are not received fresh enough, the Leaf moves to its commissioned safe state instead of allowing unmanaged load.
What panel configurations is the Core compatible with? ▾
The Core is assessed against each service entrance during the site visit. We confirm service size, phase configuration, CT access, enclosure space, and any switchgear constraints before quoting. If the existing electrical room cannot support a safe CT installation, we will say so before a council vote.
How is breaker coordination handled? ▾
Mesh does not replace overcurrent protection. Branch breakers, EVSE protection, and required GFCI/AFCI protection remain in place. The Leaf limits the EVSE pilot signal so charging demand stays inside the building-level load envelope; breaker trips are still handled by the existing electrical protection.
What EV charger brands are explicitly tested and supported? ▾
Mesh is designed for common Level 2 EVSE behaviour. Charger selection is confirmed with the installer before installation, and we recommend using established charger brands with documented pilot-signal compliance.
What is the approval process in BC? ▾
In BC, installations are coordinated under Technical Safety BC permitting and inspection requirements. Project documentation normally includes product approvals, wiring details, load-management settings, and commissioning records for the site file.
Does Mesh support OCPP? ▾
Core load management does not require OCPP or a cloud charging network. Where a site uses OCPP-capable chargers for billing or reporting, Mesh remains the local safety/load-management layer and charger-network requirements are reviewed project by project.
More technical questions? See the full technical documentation →
Still have a question? Call us directly.
604-771-5543